Refund Policy

Cancellation & Refund

SHOPCLOUD believes in complete customer satisfaction and fair business. When a customer clicks on an "Accept" or "Agree" button (wherever applicable) or confirms the deal, it is accepted that he/she is doing this (acceptance of all terms and conditions) in his/her full conscious state of mind. Then, once the order has been submitted it is accepted that he/she has read the policies thoroughly with full understanding of the same.

Cancellation Policy

SHOPCLOUD believes in helping, rather cooperating with its customers as far as possible. We follow this liberal cancellation policy. The customer/s should agree to follow these points noted below to place proper cancellation request:

SHOPCLOUD will be obligated to provide Technical Support on all projects delivered, for no more than one month (30 days - inclusive of weekends and other public holidays), from the date of delivery/go live. This clause shall not cover projects not hosted with us, as we cannot support changes made by other provider/s. For any and all issues arising post the support period specified above, SHOPCLOUD will be happy to offer assistance; however, all such assistance will be at cost to the customer. The cost will be determined on a case to case basis after proper requirement analysis. For reasons of understanding this clause better, the term "Technical Support" has been further defined to cover only the following line items:

• All the cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping those products.

• Please note that there cannot be cancellation of orders placed on the day/date of delivery.

• No cancellations are entertained for those products/services that the SHOPCLOUD marketing team has obtained on special occasions like Christmas, Easters, New Years etc. These are limited occasion offers and therefore cancellations are not possible.

• However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. The matter should be reported within 5 days.

• In case you feel that the product/services received is not as shown on the site or as per your expectations, you must bring it to the notice of SHOPCLOUD customer service within 24 hours of receiving the products/services. The Customer Service Team after looking into your complaint will take an appropriate decision.

• All amounts owed by the client to SHOPCLOUD for services rendered/products sold prior to the verified cancellation date must be paid in full. There will be no prorating for partial months throughout the Agreement. Due to account security and privacy concerns, all billing related questions and cancellation requests MUST be made in writing or via email.

• Cancellation requests will only be processed if made by the initial authorizing party and if received in writing. There will be no refunds of money for any cancellation requests made after 7 days from the date of order. For security and training purposes, all calls inbound and outbound through SHOPCLOUD corporate offices are digitally recorded and the recordings form a part of the verbal contract between SHOPCLOUD and the customer/client.

• Any cancellations done after the cooling off period by the client, for any reason whatsoever, will lead to a full payment of the agreed price and immediate termination of the contract, until otherwise mutually agreed between SHOPCLOUD and the client.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Refund Policy

When customer/s buy SHOPCLOUD services/products, the purchase is covered by our 30-day money-back guarantee. If the customer/s are, for any reason, not entirely happy with our products/services, SHOPCLOUD may issue a full refund after analysis and investigation on mutual cooperation with the customer. SHOPCLOUD develops and sells software that customers use and SHOPCLOUD has thousands of satisfied customers worldwide, and the support system is second to none. That is why SHOPCLOUD can afford to back its services/products with this special guarantee. To request a refund, simply contact SHOPCLOUD customer support team with your contact details within ninety (90) days of availing services or purchasing products. Please include your order/invoice number (sent to you via email after placing order) and optionally please tell us why you're requesting a refund - we take customer feedback very seriously and use it to constantly improve our products and quality of services delivered. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting services. Refunds are being processed within 21 days period.